Maintenance
Request
Need emergency or
maintenance help?
Our Property Management team is available from 9:00am to 4:30pm, Monday to Friday.
Outside these hours, including weekends and public holidays, we’re unavailable but remain on call for emergencies for Parklane Property Management owners and tenants. In an emergency, please call Ruth or Sandra directly. Please note, texts will not be answered after hours.
For non-urgent repairs, please use TAPI, our online maintenance request service to the right. You can also email rentals@parklanerealty.co.nz. We’ll get back to you as soon as possible to discuss the issue and arrange any necessary repairs.
What Constitutes An Emergency?
Here are examples of emergencies and how to handle them. Please note this is for Parklane Property Management owners and tenants only:
No water: Call Ruth or Sandra and lodge the issue on TAPI above.
No electricity: Contact your energy provider first to check for supply issues. If they confirm you need an electrician, call Ruth or Sandra and lodge the request on TAPI above.
Flooding: If flooding is from a tap or hot water cylinder, turn off the water at the meter. Then, call Ruth or Sandra and submit a request on TAPI above.
Locked out of property: Contact Ruth or Sandra. Please note that a call-out fee will apply.
Life-threatening situations: Evacuate the property immediately and dial 111. Then, call Ruth or Sandra
What Is Not An Emergency?
Issues that can be addressed during normal business hours are not considered emergencies unless they are life-threatening or causing immediate damage. Examples include:
No hot water: This will be addressed during working hours. Please submit a request through TAPI above, and email us on rentals.swanson@raywhite.com.
Broken window: Temporarily board it up with a tarp, wood, or similar material. Lodge a work order on TAPI above, and we will attend to it during business hours.
Helpful tip: Including photos with your maintenance request can speed up the process. If possible, take clear photos showing the damage, make, or model and submit them through TAPI above.
Everything you need to know about renting.
From applications and payments to inspections, maintenance and moving in, find answers to the questions we’re asked most often. Our Tenant FAQ has all the helpful information you need to make renting with Parklane simple and straightforward.
Have an Emergency?
If something needs urgent attention outside our normal office hours, we’re here to help. Please contact your Parklane Property Management team directly using the emergency contact details provided below.
Contact Ruth.
M. 027 450 5024 P. 09 832 2763
E. rentals@parklanerealty.co.nz
Contact Sandra.
M. 027 205 6914 P. 09 832 2763
E. rentals@parklanerealty.co.nz